FAQ's

Frequently Asked Questions (FAQs)

🛍️ Orders & Payments

1. How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment securely.

2. What payment methods do you accept?

We accept:

  • UPI

  • Debit & Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available for your location)

All payments are processed through secure payment gateways.

3. Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours of placing them. Once shipped, cancellations are not possible.

Please contact us immediately at support@viralsaman.in for assistance.

🚚 Shipping & Delivery

4. How long does delivery take?

Orders are typically delivered within 5–9 business days after dispatch, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can use it to track your package in real-time.

6. Do you offer free shipping?

We may offer free shipping on select products or during promotional offers. Shipping charges (if applicable) are shown at checkout.

7. Do you ship across India?

Yes, we ship to most locations across India.

🔄 Returns & Refunds

8. What is your return policy?

We accept returns for damaged, defective, or incorrect items. You must contact us within 7 days of delivery with proof (photos/video).

9. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after approval. The amount will be credited to your original payment method.

10. What if I receive a damaged or wrong product?

Please email us at support@viralsaman.in with:

  • Your order number

  • Photos/video of the issue

We will arrange a replacement or refund.

📦 Product Questions

11. Are your products genuine?

Yes, we ensure all products meet our quality standards before listing them on our store.

12. The product looks different from the image. Why?

We try our best to display accurate images. However, slight variations may occur due to lighting or screen settings.

🔐 Security & Privacy

13. Is my payment information secure?

Yes. We use secure payment gateways and SSL encryption to protect your information.

14. Will my personal information be shared?

No. We respect your privacy and do not sell or share your personal data with third parties.

📞 Contact & Support

15. How can I contact customer support?

You can reach us at:

📧 support@viralsaman.in
🕒 Working Hours: Mon–Fri, 10 AM – 6 PM (IST)

We typically respond within 24–48 hours.